Comfort and energy savings, every day.

1. Diagnosis

Our customer service experts carry out a diagnosis.

2. Quote

The customer service department offers you a repair service tailored to the issue.

3. Payment

You make your payment on our secure platform.

4. Confirmation

The customer service department confirms your payment and sends you the address of the repair centre.

5. Shipping

You send your product to the repair centre.

6. Repair at our repair centre in France (Postcode: 22100)

You send your product to the repair centre.

7. Return to sender

You receive a tracking link to follow the delivery of your repaired product. Delivery time of 15 days max.