Camera with Siren
Smart Video Doorbell
Carbon Monoxide Alarms
Smart Carbon Monoxide Alarm
Smart Weather Station
Additional indoor module
Indoor Air Quality
VELUX App Control
Additional indoor climate sensor
VELUX ACTIVE with NETATMO
60 days to change your mind
You are free to change your mind
You get 60 days to change your mind from the date you receive the package and free returns
Shipping is on us
Standard shipping is free on all orders over 50.00€
Replace your MicroSD card safely so that it is properly protected against moisture and rain. You will not need to remove the camera from the wall.
Replace your Presence MicroSD card
Our customer service experts carry out a diagnosis.
The customer service department offers you a repair service tailored to the issue.
You make your payment on our secure platform.
The customer service department confirms your payment and sends you the address of the repair centre.
You send your product to the repair centre.
6. Repair at our repair centre in France (Postcode: 22100)
7. Return to sender
You receive a tracking link to follow the delivery of your repaired product. Delivery time of 15 days max.